Privacy Policy

2. Data We Collect

We may collect the following types of personal data:

• Contact details — your name, email address, and phone number when you submit an enquiry or register for a course.
• Course activity data — progress records, submission timestamps, and participation in cohort channels, used to support your learning.
• Technical data — IP address, browser type, pages visited, and session duration collected automatically through server logs and analytics tools.
• Communication records — emails and messages exchanged with our team, retained to assist with ongoing queries.
• Payment reference data — transaction identifiers passed to us by payment processors. We do not store full card details on our systems.

3. How We Use Your Data

We use the data we collect for the following purposes:

• To respond to enquiries and confirm course enrolments.
• To deliver course materials and support learners through their programme.
• To process payments and maintain accurate enrolment records.
• To send programme-related communications such as schedule updates, session reminders, and cohort announcements.
• To understand how our website is used so we can maintain and improve it.
• To meet obligations under Malaysian law, including the Personal Data Protection Act 2010 (PDPA).

We do not sell, rent, or trade your personal data to third parties for marketing purposes.

4. Legal Basis for Processing

We process your data on the following grounds:

• Consent — when you submit an enquiry form or opt in to communications.
• Contractual necessity — to fulfil the terms of a course enrolment.
• Legitimate interests — to maintain and improve our service, and to communicate with learners about their studies.
• Legal obligation — where required under Malaysian law or applicable regulations.

5. Cookies and Tracking

Our website uses cookies to support basic functionality and to help us understand how visitors navigate our pages. Cookies may also be placed by third-party analytics services we use.

You may control cookie preferences through your browser settings at any time. For full details of the cookies we use, please read our Cookie Policy.

6. Third-Party Services

We work with a small number of trusted service providers who may process data on our behalf. These include:

• Analytics platforms (such as Google Analytics) to measure site usage.
• Email delivery services used to send course communications.
• Payment processors for handling enrolment fees securely.
• Video hosting and learning platform tools used to deliver course content.

All third-party providers are selected carefully and are required to handle data responsibly. We do not authorise them to use your data for their own purposes.

7. Data Retention

We retain personal data only for as long as it is needed. Enquiry records are typically held for up to twelve months. Enrolment and course records are kept for a minimum of three years for administrative and legal purposes. Technical log data is generally retained for up to ninety days.

When data is no longer needed, we delete or anonymise it in a secure manner.

8. Your Rights

Under the Malaysian Personal Data Protection Act 2010, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Withdraw consent for processing where consent is the basis.
• Request that we limit or cease certain uses of your data.
• Raise a concern with the relevant data protection authority.

To exercise any of these rights, please write to us at [email protected]. We aim to respond within fourteen working days.

9. Data Security

We take reasonable technical and organisational steps to protect your data from unauthorised access, loss, or disclosure. Our website uses HTTPS, and access to learner records is restricted to authorised staff.

No transmission over the internet is entirely without risk. If you have concerns about the security of your data, you are welcome to contact us directly.

10. Children's Privacy

Our courses are intended for adults aged 18 and over. We do not knowingly collect personal data from children. If you believe we have inadvertently received data from a minor, please notify us and we will remove it promptly.

11. Changes to This Policy

We may update this policy from time to time to reflect changes in our practices or applicable law. The date at the top of this page indicates when the policy was last revised. Continued use of our website after any changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this policy or how we handle your data, please reach out:

Related policies: Terms & Conditions · Cookie Policy